It is the last of the 12 values that found the ICEL Corporate Manifesto.
“Close to you everywhere” is a promise we make to you to ensure timeliness, presence and efficiency.
One of the things that we believe fundamental for our customers is the supply of a prompt response to every request, both pre-sales and after-sales. For us, "giving assistance" means being present also in the scouting phase, which involves the careful search for a product that satisfies all the customer's requirements.
INTERNATIONAL NETWORK OF DISTRIBUTORS
A dense and efficient network of agents and connections around the world brings us close to you wherever you are.
In order to be always present in every part of the world, following each customer with attention and specificity, we have built over time a trusted and loyal network of agents who not only bring our products anywhere in the world, but also who represent the company in its values and characteristics.
The same connection that we always try to establish and maintain with customers around the world is replicated in structure and intentions also inside ICEL, carefully building a network of connections between customers, collaborators and the company.
A solid and consistent internal company network allows information to travel quickly and correctly, without getting lost, reaching the right person to contact and thus translating into a prompt and efficient service.
In short, another way to be close to you.